Refund policy

Last Updated: 22 June , 2026

At SolidDaam, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 7 days of receiving your order.

  • Be unused, unworn, and in the same condition as received.

  • Include all original packaging, tags, accessories, and documentation.

  • Have proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

How to Initiate a Return

To request a return, please contact our customer support team at vibecoderriki@gmail.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Once your return request is approved, we will provide instructions for returning the item.

Refund Process

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 48 hours . Please note that additional processing time may be required by your bank, credit card provider, or payment service.

Refunds will only be issued for eligible returned items that meet the conditions outlined in this policy.

Exchanges

We offer exchanges for eligible items if:

  • The item arrives damaged or defective.

  • You received the wrong item.

  • You need a replacement for an eligible product.

To request an exchange, please contact us at vibecoderriki@gmail.com . Exchange requests are subject to product availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 1 day of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage, defect, or incorrect item

We will review the information and work with you to provide a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Gift cards

  • Digital products or downloadable content

  • Clearance, final-sale, or promotional items marked as non-returnable

  • Products that have been used, altered, or damaged after delivery

  • Any item specifically identified as non-returnable at the time of purchase

Return Shipping Costs

Customer-Initiated Returns

For returns due to change of mind, incorrect selection, or other non-defective reasons, the customer is responsible for return shipping costs unless otherwise stated.

Our Error or Defective Products

If the return is due to a damaged, defective, or incorrect item sent by us, we will cover the return shipping costs and provide instructions for returning the item.

Late or Missing Refunds

If you have not received your refund after 48 hours , please:

  1. Check your bank account or payment method.

  2. Contact your bank or payment provider, as processing times may vary.

  3. Reach out to us at vibecoderriki@gmail.com for assistance.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: vibecoderriki@gmail.com
Phone: 6297149131
Business Hours: 9 AM to 5 PM

Thank you for shopping with SolidDaam. We appreciate your trust and are committed to providing quality products and exceptional customer service.